Support
We're happy to help. Write to us — a real person answers, usually within 1–2 business days.
Email us: support@baydibee.comBaydi doesn't hear my child
Open iPhone Settings → Baydi Bee and turn on both Microphone and Speech Recognition. Then reopen the app.
Baydi says the internet is gone
Baydi needs the internet to think and talk. Check Wi-Fi or mobile data and try again.
Baydi is asleep until tomorrow
Today's 100 messages are used up. The limit resets at midnight; you can also buy an extra pack in For parents.
How do I restore my subscription on a new iPhone?
Sign in with the same Apple account, open For parents and tap Restore purchases.
How do I cancel the subscription?
iPhone Settings → your name → Subscriptions → Baydi Bee → Cancel.
How do I change the language?
Tap the language button in the corner of the screen and choose English, Русский, Español, Français or العربية.
How do I delete my child's data or my account?
Open For parents (answer the quick maths question), then tap Delete child's data or Delete account.
I found a problem or have an idea
Please write to us — we read every message.